Support Room
Pick your frequency
Four ways to get the help you need — from instant self-serve to direct expert contact.
Frequently asked questions
Go to Plugins → Add New in your WordPress admin, search for "AdVajra", click Install Now, then Activate. That's it — no configuration wizard required. After activation you'll see the AdVajra menu in your left sidebar. Start by going to AdVajra → Ads to create your first ad creative.
Three steps: 1) Go to AdVajra → Ads, click "New Ad", paste your ad network HTML or upload an image. 2) Go to AdVajra → Placements, click "New Placement", choose a slot type (Header, Before Content, After Content, After Paragraph, Shortcode, or Footer), and assign your ad. 3) Visit your site — the ad will appear immediately. Check the Overview dashboard's Delivery Risk Queue to confirm everything is green.
Real impression and click recording is a Pro feature. The free plugin includes the ad setup, placement, targeting, and tracking-mode controls in the ad editor, but the live tracking collection endpoint and real analytics data are unlocked by AdVajra Pro. Without Pro, analytics surfaces may show preview/demo-style dashboard data, not your site's recorded ad performance.
Yes — targeting is included in the free plugin. You can target by Post Type, Category / Taxonomy, Device (mobile or desktop), and User Role. Rules can be grouped with AND/OR logic, so you can build conditions like "show only on Posts in the Tech category for mobile visitors." Tablet exists as an editor preview mode, not a separate runtime targeting rule.
The Delivery Risk Queue is AdVajra's operational health panel. It helps surface ad-delivery issues such as unfilled placements, disabled slots, empty assignments, and module/setup risks so you do not have to hunt through separate screens. Pro analytics adds deeper tracking-pipeline and performance-related risk signals when real tracking data is available.
AdVajra's free bot protection checks the User-Agent string against known bot, crawler, audit, and headless-browser patterns before rendering ads. This includes common crawlers and testing tools such as Googlebot, Bingbot, AhrefsBot, SemrushBot, Lighthouse, GTmetrix, Pingdom, and others. Pro analytics can also exclude bot traffic from tracked ad stats when tracking is active.
The Execution Switchboard is a single panel on the Overview dashboard for fast operational toggles. You can control core modules such as the ad system, bot protection, IP blocking, and ad groups from one place. When Pro tracking is active, tracking-related controls and status indicators belong to that same operations flow.
Yes. Enable the Ad Groups & Rotation module from the Execution Switchboard, then create an Ad Group under AdVajra → Ad Groups. Add multiple ads to the group, then assign the group to a placement instead of a single ad. AdVajra supports random, weighted, and ordered rotation. This feature is included in the free plugin.
Check these in order: 1) Open the Delivery Risk Queue — it will tell you exactly what's wrong. 2) Confirm the Ad System is ON in the Execution Switchboard. 3) Check that the placement has an ad or ad group assigned. 4) Check your targeting rules — if you set "Mobile only" and you're on desktop, the ad won't render. 5) Disable caching plugins temporarily and test again. If the DRQ shows no issues and the ad still isn't visible, use the form below to contact us.
First confirm that AdVajra Pro is installed, active, and licensed, because real impression/click recording and analytics are Pro features. Then check that analytics/tracking is enabled in Pro settings, the tracking REST endpoint is reachable, and no caching or security plugin is blocking frontend requests. If you are using only the free plugin, zero real analytics is expected because live tracking collection is not unlocked.
AdVajra's Bot Protection affects ad delivery; it does not block visitors from viewing your page content. If you believe it is over-aggressive, check whether the visitor's browser, extension, proxy, or security tool is sending a bot-like User-Agent. You can disable Bot Protection from the Execution Switchboard while you test.
Pro adds the real analytics and tracking pipeline, including impression/click collection, deeper dashboard data, sync/status tooling, and retention controls. It also adds Ad Blocker Recovery, Click Fraud Protection, smarter loading/performance workflows, consent-aware tracking options, weekday scheduling, debug tools, and priority support. The free plugin covers core ad creation, placements, targeting, and rotation; Pro is for publishers who need live performance data and revenue-protection workflows.
Yes. AdVajra Pro comes with a 30-day no-questions-asked refund. If for any reason the Pro plugin doesn't deliver what you need within 30 days of purchase, email us with your order ID and we'll process a full refund within 2 business days. No hoops, no partial refunds.
It depends on the plan you buy. The free plugin from WordPress.org has no site limit — install it on as many sites as you like. For Pro site limits and current plan details, check the Pricing page, because plan names, limits, and launch offers can change.
Send us a
direct message
Your message is in our queue. We'll respond to as soon as possible.